Our world-class Loyalty Travel Platforms are
designed to meet your needs, not ours.
We deliver unmatched white-glove, "concierge-style" service to every single customer, every single time.
Our robust catalog will ensure your customers keep coming back, again and again.
We love what we do—and so will you.
I wish we could bottle 'Montrose DNA (now CTM Loyalty)' and sprinkle it throughout our Customer Care Centers.
PSCU has enjoyed a 22-year relationship with Montrose Travel (now CTM Loyalty) as the bedrock of our travel rewards program. We share the same dedication and commitment to service & excellence. They have great energy and passion which is a big reason behind our commitment to them. Our credit unions' cardholders have certainly benefitted from their industry-leading travel purchase and redemption technology. They've been an outstanding partner with us for a long time.
Over the years we've had the pleasure of working with Montrose Travel (now CTM Loyalty) on a number of projects and implementations. It is obvious that they consistently strive to exceed expectations. Even when deadlines get really tight, they always remain a partner we can trust. Their technology is solid, their responsiveness is excellent and their passion is admirable. We thoroughly enjoy the relationship and look forward to the next project!
I have worked with Montrose Travel (now CTM Loyalty) for almost 10 years and I continue to be impressed with the high level of commitment to excellent customer service evidenced by its owners and employees. They are also a fun group to work with and always approach every request with positive energy to make sure that they meet and exceed my expectations. I would highly recommend this company.
We've worked with the team at Montrose (now CTM Loyalty) for many years and their energy, creativity, attention to detail, and passion for the business never ceases to amaze me. The white-glove customer service they deliver for each and every one of our customers combined with their industry-leading travel loyalty and rewards redemption technology is world-class.
I know you went above and beyond helping me. I can't thank you enough for caring. Montrose (now CTM Loyalty) is a great organization, that can be trusted and relied upon. I believe a great company is made up of great people. It's not the walls of the building that make a great company, it is the people inside the walls that make the difference. Personal association builds up trust, loyalty, and friendship. Friendship is a missing element in many bigger organizations, and yet in the end, it is the most valuable business asset to have for long-term loyalty. Montrose continues to be OUTSTANDING. Thank you for being you-know that you really have made a difference.
We are highly flexible, quick-to-market, and fun to work with. We promise to be an innovative, collaborative partner dedicated to helping you grow your business.
Travel is our core competency and we are the best at what we do.
Our "best-in-class" travel solutions offer maximum performance, flexibility, and scalability.
Nobody will love your customers as much as we will.
We offer the strongest and deepest catalog in the industry.
Our highly experienced team averages over 20 years with Montrose Travel.
Our pricing is simple and straight forward with no hidden fees.
In addition to the travel options above, we also offer a Custom Award for anything that can be prepaid, making our catalog virtually unlimited.
Our personal vacation planners will help plan the perfect custom vacation, with VIP access to the most in-demand sports, entertainment, culinary, fashion and cultural experiences, such as:
It's not just a slogan, it’s a way of life.
While most loyalty travel programs leave the servicing of your customer to the airline or travel supplier once the sale is made, we don’t.
We will be there—with our personal touch—before, during and after the trip.
Our professional travel consultants are the best in the business. We offer unmatched, "concierge-style" personal service to every customer, every time.
Customer Experience Rating: 99.92%
We clearly understand we are an extension of your brand, and we take that responsibility very seriously.
We are not your typical cold and impersonal call center. Our travel consultants will build relationships with your customers.
Customers can ask for our travel consultants by name when they call back … and they will love you for it!
We have never missed a call center service level requirement.
VIP "white-glove" service models are available to meet the demands of your most discerning customers.
100% call recording and monitoring ensure our travel consultants are regularly coached to provide superior and personalized service.
"Best-in-Class" travel technologies that offer maximum performance, flexibility, and scalability.
We are "fast-to-market," innovative thought leaders that you can count on to keep you ahead of your competition.
We do it all. And execute flawlessly.
One of our cardholders called to tell us about the wonderful experience she had dealing with Montrose Travel (now CTM Loyalty). They’re highly experienced travelers and said the people at Montrose were the best they’ve ever dealt with! This was their first time using their reward points. Thanks for making us look good and for making such a great impression on our clients. We appreciate partnering with such a first-class operation.
I wanted to share my experience with your employee Jeff. I am traveling in October to India and it is a complicated trip. I have never used my PNC points. I was fortunate to connect with Jeff and was amazed at his patience and meticulous follow up. Several times he needed to research something and told me the exact time he would call me back. Sure enough, he always did. He has a terrific attitude and the utmost patience. I truly felt like a valuable client and would recommend him to anyone whatsoever. He is an outstanding employee. I am also copying the head of HR at PNC to let her know of this great experience with Jeff.
The ‘can-do’ attitude exhibited by you and your people is beyond my expectation. You said that you’d make my life easier if we selected Montrose (now CTM Loyalty) as our travel rewards provider. You’ve delivered on your promise.
The travel rewards card we used to use was difficult to work with and seemed like musical chairs with people always changing. That I was able to connect with Diana was good, but being able to call her back directly to build a relationship was amazingly great! Knowing that I have a specific person that will take care of me, that knows me and what I want, will make me come back again and again. You have my sincere thanks.
We made a mistake on our reservation and rather than blaming us and telling us you couldn’t help, Angelina did exactly the opposite. She was patient, kind, and understanding that mistakes happen, and she didn’t make us feel stupid. Most important, she fixed our problem in 15 minutes. She’s awesome!
Never have I had such excellent service as I received from David today. His knowledge and expertise in meeting my needs were as if a son was helping his father. Great attitude and I can’t find the words to express how grateful I am. I never expected this type of service using my credit card points.
I don’t write letters like these often, but then again, I don’t get exceptional service that often. Ofelia handled my opportunity with grace and confidence. I had to change my flights several times and she never seemed frustrated or hurried. Many customer support workers could learn from her. But the best part was that my flight times changed and she called me! I’ve never use a reward ticket where a company really cared about me like you guys do. Please extend my gratitude to her for her exemplary professionalism.
Ms. Davis went above and beyond to assist us. She was professional, kind, helpful, thorough and meticulous. We could not have wished for a better reception and assistance. Because of this we are planning to make all of our travel arrangements with the help of Montrose Travel (now CTM Loyalty) and Ms. Davis.